CUSTOMER CARE Policies & Information Everything about ordering, shipping, returns and how we handle your data — in one place. If you can't find what you need, write to contato@phytobeauty.com.br and a person will answer you. Last updated: August 2026

Shipping All orders ship from our facility in Cedral, São Paulo, Brazil. Prices on this store are shown in US dollars. Processing time Orders are prepared within 2 to 4 business days. Products are made to order in batches, so during a production cycle preparation may take slightly longer — if that happens, we tell you by e-mail before shipping. Delivery estimates Once shipped, tracked international delivery usually takes:

• United States and Canada — 7 to 15 business days
• Europe — 8 to 18 business days
• Latin America — 7 to 20 business days

These are carrier estimates, not guarantees. Customs inspection, local holidays and address problems can extend them, and those delays are outside our control. Tracking Every order ships with tracking. You receive the tracking number by e-mail as soon as the parcel is collected. Tracking can take 24 to 72 hours to show its first update. Duties, taxes and customs Wrong or incomplete addresses Please check your address carefully before confirming. If a parcel is returned because the address was wrong or incomplete, reshipping is charged again. Restrictions Some products cannot be shipped to certain countries because of local cosmetic regulations. If that applies to something in your order, we contact you and offer a replacement or a full refund of that item.

Returns & Refunds We want you to be happy with what you bought. Because we sell cosmetics, hygiene rules limit what can come back — please read this before requesting a return. 30-day window You have 30 days from delivery to request a return. Write to contato@phytobeauty.com.br with your order number and the reason. Do not ship anything back before we confirm — unauthorized returns cannot be processed. Condition of the product To be accepted, the product must be unopened, with its original seal intact, in the original packaging and with no signs of use. Once a seal is broken, a cosmetic cannot be returned to stock or resold. This is a safety rule, not a commercial one: opened skincare and haircare are exposed to contamination, so we do not accept them back. Damaged or incorrect items Return shipping For returns by change of mind, return shipping is paid by the customer, and the original shipping cost is not refunded. Send the parcel with tracking and share the tracking number with us — we cannot refund a parcel that never arrives. Refunds Once we receive the product and confirm its condition, the refund is issued to the original payment method within 5 business days. How long it appears on your statement depends on your bank or card issuer, and can take one to two billing cycles. What cannot be returned

• Opened or unsealed products
• Products bought more than 30 days ago
• Items damaged by misuse or improper storage
• Free gifts and promotional samples

Cancelling an order You can cancel free of charge while the order still shows as being prepared. After it ships, the return process above applies.

Privacy Policy This store is operated by E-Phyto Cosméticos e Representações Comerciais Varejista e Atacadista Ltda, Cedral, São Paulo, Brazil. This policy explains what we collect, why, and what you can ask us to do about it. What we collect

• Order information — name, e-mail, shipping address, phone and what you bought
• Payment information — handled by our payment processor. We never see or store full card numbers
• Account information — if you create an account, your login e-mail and order history
• Usage data — pages visited, device and browser type, collected through cookies and similar technologies
• Marketing consent — your e-mail, if you sign up for our list

Why we use it To process and ship your order, to answer you when you contact us, to prevent fraud, to meet legal and tax obligations, and — only if you opted in — to send you news about products and launches. Who we share it with Only with the parties needed to complete your order: our e-commerce platform, the payment processor, shipping carriers and customs authorities, and our e-mail tools. We do not sell your personal information. International transfer Because we ship from Brazil, your order data is processed in Brazil and may be handled by service providers in other countries. We only work with providers that apply appropriate safeguards. How long we keep it Order records are kept for as long as tax and commercial law requires. Marketing data is kept until you unsubscribe. Cookies We use cookies to keep your cart working, remember preferences and measure how the store is used, including analytics and advertising cookies. You can block cookies in your browser, but parts of the store may stop working. Your choices You can ask us to access, correct or delete your personal data, and you can unsubscribe from e-mails at any time using the link in any message or by writing to us. Write to contato@phytobeauty.com.br and we respond within 30 days. Children This store is not directed at children under 13 and we do not knowingly collect their data.

Terms of Service By placing an order on this store you agree to the terms below. Prices and payment All prices are in US dollars and do not include import duties or local taxes. Prices can change without notice, but the price shown when you place an order is the price you pay. Your card issuer may apply an international transaction fee — that fee is theirs, not ours. Orders An order is confirmed when payment is approved. We may cancel and fully refund an order if the product is out of stock, if the price was shown with an obvious error, or if the order cannot be legally shipped to your country. Product information We describe every product as accurately as we can, including its actives. Photographs are illustrative — colour and texture can differ slightly on screen. Formulas and packaging may be updated by our lab; when that happens the label on the product you receive is the accurate one. Use of the products Intellectual property The brand names, texts, photographs and layout of this store belong to us and may not be reproduced without written permission. Limitation of liability To the extent permitted by law, our liability for any claim related to a product is limited to the amount you paid for it. Governing law These terms are governed by the laws of Brazil, without prejudice to consumer rights you may have under the laws of your own country. Contact E-Phyto Cosméticos — Cedral, São Paulo, Brazil · CNPJ 33.466.200/0001-93 · contato@phytobeauty.com.br

California Privacy Notice This section applies to residents of California and supplements the Privacy Policy above. It is provided under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA). Categories of information we collect

• Identifiers — name, e-mail, postal address, phone number, IP address
• Commercial information — products purchased and order history
• Internet activity — pages viewed and interaction with the store
• Geolocation — approximate location derived from IP address

We collect this information directly from you when you order or contact us, and automatically through cookies. We keep it for as long as described in the Privacy Policy. We do not sell or share your personal information Your rights

• Right to know — what we collect, why, and who receives it
• Right to delete — ask us to delete personal information we hold about you
• Right to correct — ask us to fix inaccurate information
• Right to opt out — of sale or sharing, if we ever start doing either
• Right to limit — the use of sensitive personal information
• Right to non-discrimination — we will not deny service, change prices or reduce quality because you exercised a right

How to exercise a right Write to contato@phytobeauty.com.br with the subject "California privacy request" and tell us which right you want to exercise. We may need to verify your identity by matching the information you give us against our order records. We respond within 45 days and may extend once, telling you why. Authorised agents You may use an authorised agent to make a request. We will ask for written proof of their authority and may still verify your identity directly.